Business Driven Technology Consultant
• 20 years of experience helping businesses select and implement the right technologies for their strategic objectives.
• 17 years at Oracle in various technical, leadership, and management positions
• 2 years at Avaya as Director Online Engagement
• 1-4 years each with bay area startups, associations, non-profits
• Consulting engagements with Fortune 500 companies, government agencies, and small businesses (almost all under NDA)
Michael is an Innovative Technical Leader with demonstrated effectiveness in designing, selling, implementing and operating, and transforming complex applications.
He has been a Leadership approach built on leveraging engineering on cloud platforms using AI technologies for Self Learning, NLP, Data Mining for Behavioral Analytics, and Operational Excellence.
He has Implemented and improved organizations' KPIs for Customer Engagement via NLP-driven Chatbots, Live Chat, Personalization, Knowledge Management, and Community Enablement.